Validating your claim will take approximately 3-7 working days.

After which you’ll be sent an email from poferries@fuelback-email.com telling you about the next steps – so be sure to add us to your ‘safe senders’ list.

Thanks for booking with P&O Ferries and enjoy your crossing!

Need some help?

Our FAQs page might be a good place to start. If you can’t find the answer you’re looking for, get in touch via the online form , or call us on 0330 124 4103.

Lines are open between 9.30-17.30, Monday to Friday, excluding Bank Holidays. Please note calls are charged at no more than 10p per minute from UK BT landlines. Callers from the Republic of Ireland will be charged at local landline rates. Calls from mobiles and other network providers may vary. Like other helplines, calls may be monitored and recorded.