FAQs

Please refer to the terms and conditions relevant to your booking for details of specific promotion dates.

The qualifying purchase is a ferry booking for one of the following routes:

Short Sea Bookings

• Dover to Calais, Calais to Dover
• Cairnryan to Larne, Larne to Cairnryan

North Sea Bookings

• Hull to Zeebrugge, Zeebrugge to Hull
• Hull to Rotterdam, Rotterdam to Hull

Minicruise Bookings

• Hull to Zeebrugge roundtrip
• Hull to Europoort roundtrip

Please refer to the terms and conditions for details of the qualifying purchase(s) specific to each promotion.

The participating ferry trips are:

Short Sea

• Dover to Calais, Calais to Dover
• Cairnryan to Larne, Larne to Cairnryan

North Sea

• Hull to Zeebrugge, Zeebrugge to Hull
• Hull to Rotterdam, Rotterdam to Hull

Minicruise

• Hull to Zeebrugge roundtrip
• Hull to Europoort roundtrip

Please refer to the terms and conditions for details of the qualifying purchase(s) specific to each promotion.

To be able to participate you must:

1. Be a UK or Republic of Ireland resident aged 18 or over.
2. Have a UK or Irish bank account.
3. Have purchased and booked a ferry journey for on one of the qualifying journeys within the promotional period.
4. Have consented to the Terms and Conditions of the Promotion.
5. Have complied with the Terms and Conditions of the Promotion.

Short Sea - You can claim up to £15 or €15 for a purchase of fuel in a service station within the promotional period. The purchase of the fuel must have been made within 30 days of the date of your outbound travel date.

North Sea (Return) - You can claim up to £40 or €40 for a purchase of fuel in a service station within the promotional period. The purchase of the fuel must have been made within 30 days of the date of your outbound travel date.

North Sea (One-Way) - You can claim up to £20 or €20 for a purchase of fuel in a service station within the promotional period. The purchase of the fuel must have been made within 30 days of the date of your outbound travel date.

Minicruise - You can claim up to £10 or €10 for a purchase of fuel in a service station within the promotional period. The purchase of the fuel must have been made within 30 days of the date of your outbound travel date.

Please refer to the terms and conditions for details of the fuelback reward available for each promotion.

You can claim your fuel spending 24 hours after the date of your outbound travel. On your purchase confirmation you will be sent an e-voucher containing the instructions to claim along with your Fuelback code and the link to the promotional website. You will need to make your claim within 90 days of the date of your outbound travel date.

For you to claim your fuelback reward you will need to visit www.poferriesfuelback.com 24 hours after your outbound travel date. You must provide the following details:

• Your Fuelback code (provided in the email)
• Full name
• Email address
• P&O booking reference number
• Outbound travel date
• Upload your fuel receipt

You will have up to 14 days to click the link and enter your details. The payment will be made within 10 working days after receiving your bank details.

The proof of purchase is the receipt from the service station where you purchased your fuel. A clear scan or photograph that shows all the wording, dates and details is needed.

Yes, you must complete the online registration form in full, along with uploading a clear copy of your proof of purchase in order to qualify for the offer.

Yes you can but only the reward value applicable to your booking will be paid back to you. E.g. if you are eligible for a £15 reward and have spent £25 on fuel, you will only receive £15.

Yes you can but only the amount on the receipt will be paid back to you. E.g. if you are eligible for a £15 reward and have only spent £10 on fuel, you will receive £10.

Your code will be on the email sent to you following your booking confirmation.

We need to validate your details to ensure that you qualify for this offer. Please wait 7 working days and then expect an email which will contain a link to a banking details data capture page. You must fill in the requested details and submit in order for your bank payment to be made.

If you have not heard from us within 7 working days and you have successfully registered, please contact 0330 124 4103 and we will be happy to help.

14 days from receipt of the confirmation email containing the link to the promotional website to use.

10 working days after you have submitted your banking details within the time frame stated.

Unfortunately not. Claims must be made through the website. Any other means of claiming will not be honoured by the promotion.

Please contact us on 0330 124 4103 for assistance. Lines are open Monday to Friday, 9.30am - 5.30pm, excluding bank holidays. Please note calls are charged at your local rate. Calls from mobiles and other network providers may vary.